Last updated: 26 February 2026
At IPGRAM Learn, we strive for complete transparency in all financial matters. This Refund Policy outlines the terms under which refunds may be requested and processed for services provided by Turnip Innovations Private Limited ("we", "our", or "IPGRAM Learn").
All courses on IPGRAM Learn are free for individual learners enrolled through organizational subscriptions. Since individual learners do not make any payments, this refund policy primarily applies to organizations that hold paid subscriptions with us.
Entity Name: Turnip Innovations Private Limited
Address: Blob Ground Floor, Yamuna Building, 86 Golaghata Road, Dakshindari, Kolkata 700048, West Bengal, India
Email: courses@turnipinno.com
This Refund Policy applies to all payments made to IPGRAM Learn, including but not limited to:
Refunds may be requested under the following circumstances:
If you have made a payment and the subscribed services have not been activated or delivered within 7 business days from the date of payment confirmation, you are eligible for a full refund.
If you have been charged more than once for the same service due to a technical or processing error, the duplicate amount will be refunded in full.
If you have been charged an amount exceeding the agreed-upon fee, the excess amount will be refunded.
If IPGRAM Learn is unable to provide the subscribed service due to reasons within our control and the issue is not resolved within 15 business days of being reported, a pro-rata refund will be issued for the unused portion of the subscription.
Refunds will NOT be provided in the following cases:
To initiate a refund request, please follow these steps:
Send an email
Write to us at courses@turnipinno.com with the subject line "Refund Request — [Organization Name]".
Include required details
Organization name, subscription/invoice ID, date of payment, amount paid, and the reason for the refund request.
Acknowledgment
We will acknowledge your refund request within 48 hours of receiving it.
Review & Resolution
Our team will review your request and communicate the decision within 7 business days.
Processing Time: Once a refund is approved, the amount will be credited back to the original payment method within 5–7 business days. Bank processing times may vary and could take an additional 3–5 business days depending on your bank or payment provider.
Refunds will be processed in Indian Rupees (INR) only. For international payments, the refund amount may vary due to currency conversion rates and bank charges, which are beyond our control.
Important: Refund requests must be raised within 30 days from the date of payment. Requests received after this period will not be entertained unless there are exceptional circumstances, which will be evaluated on a case-by-case basis at our sole discretion.
In cases where services have been partially delivered, a pro-rata refund may be issued based on the unused portion of the subscription. The calculation will consider:
We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or payment provider. We are committed to resolving issues amicably and promptly. Initiating a chargeback without prior communication may result in suspension of services pending resolution.
This Refund Policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Any disputes arising out of this policy shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.
For any questions or concerns regarding refunds, please reach out to us:
Email: courses@turnipinno.com
Address: Blob Ground Floor, Yamuna Building, 86 Golaghata Road, Dakshindari, Kolkata 700048, West Bengal, India
This Refund Policy should be read in conjunction with our Terms & Conditions, Cancellation Policy, and Privacy Policy. In case of any conflict between these policies, the Terms & Conditions shall prevail.